Hi Gail; I am not certain that these instructions still apply as OneNote is now free to all; it is even built into Windows 10. If you are still stuck I would call Microsoft O365 support and ask them. We have all of Microsoft Office 365 support phone numbers here: https://www.urtech.ca/2018/12/solved-phone-numbers-to-call-microsoft-office-365-support/ . The call is free… well it is part of all subscriptions. I hope this helps.