Comments on: SOLVED: Teams Audio Conferencing Dial In Number is Missing

By: Andrew Johnson

Andrew Johnson — Mon, 23 Aug 2021 20:00:13 +0000

In reply to Dylan. Did you try making sure they are enabled for Skype?

By: Dylan

Dylan — Wed, 26 May 2021 20:54:54 +0000

In reply to Nick.

Well… I know these comments are just over a year old, but I’m hoping sometime might see this. I am having the exact same problem as Nick. We have users with Audio Conferencing licenses that have had no problems at all.
I have assigned new Audio Conferencing Licenses to 3 more users, but it still shows OFF for each of the users in the Teams Admin portal. There is no option to turn it on when I select one of the users and click edit. There is also not any Audio Conferencing options showing when I open the users profile in the Teams Admin portal. I am at a loss and Microsoft has been no help at all. Been dealing with this for several weeks now. Any ideas?

By: Kurt

Kurt — Wed, 11 Nov 2020 15:58:35 +0000

Thanks so much. I came across this issue with a new user and this was the issue. Sorry it took so much of your time but thanks for sharing and saving us the time.

By: Ian Matthews

Ian Matthews — Tue, 14 Apr 2020 02:59:16 +0000

In reply to Nick.

Hi Nick;

You should not have to change policies. Are you in Mixed Mode (I am thinking about your TEAMS UPGRADE comment)? If you are stuck you can open a free case with MS https://www.urtech.ca/2018/12/solved-how-to-open-a-free-support-ticket-with-365/

By: Ian Matthews

Ian Matthews — Tue, 14 Apr 2020 02:54:27 +0000

In reply to Don Wilkie. We have just run through this solution with 2 unrelated clients. If you find a different solution, please notify us. Thanks for your comment.

By: Don Wilkie

Don Wilkie — Wed, 08 Apr 2020 19:52:05 +0000

Didn’t work for me.

By: Nick

Nick — Wed, 08 Apr 2020 17:07:07 +0000

I just got a 365 Audio Conferencing license, assigned to me (E3 user). On the Teams Users page, beside my name the Audio conferencing setting shows “Off”. When I click on my name, under the Account tab I don’t see any of the Audio Conferencing settings you do, I only see the Teams Upgrade settings.

How do I get it enabled? Do I have to change a policy?

btw, I’m a Global Admin