After your have download and run the “Office Desktop Apps” update from portal.microsoftonline.com/download/default.aspx and
- Obtain the required info from OWA:
- Log into OWA, in the upper-right corner, click the question mark (Help) icon and the click About.
- Locate and note the Exchange Client Access Server Name, Mailbox Server Name, and Host name.
- Create a new Outlook profile and choose Manually configure server settings or additional server types.
- Select Exchange and when prompted for the Exchange server you need to do a little detective work. Compare the values you noted above for Exchange Client Access Server Name and Mailbox Server Name. You should find that they both start with the same value.
- In my case they were Exchange Client Access server name: SN2PRD0510CA018.namprd05.prod.outlook.com and SN2PRD0510MB382.namprd05.prod.outlook.com respectively.
- What you need is the part at the start that matches – in this case SN2PRD0510.
- Now, enter this value for the Exchange server and append .mailbox.outlook.com. Therefore, in my case the Exchange server was
SN2PRD0510.mailbox.outlook.com - You can enter the user name as the user’s display name, i.e. John Doe.
- Click More Settings. You’ll likely get a warning that Exchange is unavailable. That’s ok. Click OK.
- You may get another dialog prompting for the exchange server again, just click cancel and the extra settings window should appear.
- Click the Connection tab.
- Make sure that the Connect to Microsoft Exchange using HTTP check box is selected, and then click Exchange Proxy Settings.
- In the Use this URL to connect to my proxy server for Exchangebox, type the server name you worked out in step 3 and append .outlook.com. Therefore, in my case, the URL was
SN2PRD0510.outlook.com- note that this is the same as the Exchange Server setting but with the word mailbox removed
- Make sure that the Only connect to proxy servers that have this principal name in their certificate check box is selected, and then type
msstd:outlook.com - Click to select the On fast networks, connect using HTTP first, then connect using TCP/IP check box, and then click to select the On slow networks, connect using HTTP first, then connect using TCP/IP check box.
- Under Proxy authentication settings, select Basic Authentication.
- Click OK two times.
- Click Check Names. Enter the user’s Office 365 address and password. When the server name and the user name are displayed with an underline, click Next.
- Click Finish.
If you have more questions, you might find http://community.office365.com/en-us/f/160/p/10651/49184.aspx useful.
5 Comments
ITbud · July 16, 2014 at 2:56 am
He’s saying the “about” button (under the question mark) in OWA is no longer there since they changed the interface. (quite a while ago now)
He’s suggesting using powershell to connect to office 365 and use the get-mailbox commandlet to get this info.
(more info on powershell & o365):
http://technet.microsoft.com/en-us/magazine/hh750396.aspx
However I’ve found you can get the info from the microsoft remote connectivity analyser.
https://testconnectivity.microsoft.com/
Wish · August 8, 2013 at 5:03 am
this helped nothing that option has been removed when the upgrade was done to 2013. the only way you can the orginating server now is through powershell (from what i know) get-mailbox (insert initials) | fl *
Ian Matthews · August 9, 2013 at 4:50 pm
Good Day Jak;
I am sorry, but I don’t understand your comment. I am running on Outlook 2013 and these instructions worked for me. If you can explain your comment and provide more detail, maybe I can help or adjust my post to better fit the situation.
Thanks for your comments all the same.
Vince · April 8, 2013 at 1:46 pm
I do not see the “about” link below the help
Ian Matthews · April 15, 2013 at 8:59 pm
It should be there… if you don’t see it, I would call Microsoft support.