Comments on: SOLVED: How To Setup SCAN TO EMAIL Using Office 365 on Ricoh Copiers

By: Cini

Cini — Tue, 08 Nov 2022 13:58:21 +0000

This is useful info about scan to email with Ricoh’s thanks

By: stephanie

stephanie — Fri, 28 Oct 2022 17:22:35 +0000

J’ai le même problème avec Ricoh Aficio MP 3002, sur le panneau de commande, on voit juste le message Erreur mais détails pourtant avant ca fonctionnait bien. Je ne sais pas si le MFA est en cause mais a coté de ca , les connecteurs herités et authenfication de base ont été désactivé pour notre tenant, et l’utilisateur m’informe que le scan ne se termine même pas pour qu’il puisse le sauvegarder sous une clé vu qu’il ne peut se l’envoyer par mail non plus. Le SMTP est activé pour l’envoie de courriel dans notre organisation.

By: Celio

Celio — Fri, 02 Sep 2022 10:12:28 +0000

Hi Ian,

Just to say thank you, this procedure worked flawlessly!

If I can contribute, if some users still have an issue, they have to make sure that “Authenticated SMTP” is active under “Manage email apps” on the Microsoft 365 admin center for the user that is used to send the scan to mail files.

By: Celio

Celio — Fri, 02 Sep 2022 09:58:04 +0000

In reply to Krushali Shah. Hi Krushali, Make sure that you have Authenticated SMTP activated on the account that you use to connect to the SMTP server and send the scans to mail.

By: Jo

Jo — Mon, 15 Aug 2022 02:27:00 +0000

Not very helpful considering that most Office 365 tenancies now use MFA/2FA and you’re basically just saying nothing around the point of setting up App Passwords in the portal.

By: Ian Matthews

Ian Matthews — Sat, 23 Jul 2022 17:16:53 +0000

In reply to Krushali Shah. Hi Krushali; I no longer have access to that machine so I can't troubleshoot Ricoh further but hopefully others will help.

By: Krushali Shah

Krushali Shah — Tue, 28 Jun 2022 13:57:09 +0000

It did not work for me. Do we have to make any changes on the Microsoft admin side? It shows me this error: Waiting for SMTP server”

By: Ian Matthews

Ian Matthews — Thu, 20 Jan 2022 03:35:56 +0000

In reply to Tammy Muehlenbeck. Yaaaa! Thanks for the comment Tammy :)

By: Tammy Muehlenbeck

Tammy Muehlenbeck — Tue, 11 Jan 2022 18:53:46 +0000

This worked for me! THANK YOU SO MUCH!!!