A client of ours has a Lenevo Thinkbook 14 Gen 2 which she wants to wipe and load a fresh Windows 10 or Windows 11. She followed our video instructions on how to do a bare metal Windows 11 (same as Windows 10) install but got stuck on the WHERE […]
In this Windows photo tutorial we show you how to open HEIC files and convert them to JPG or PNG. We explain that HEIC stands for High Efficiency Image format and it primarily used on Apple devices when their cameras are taking pictures. Few other computers use HEIC so you […]
In a word, no. We had downloaded both the newest Windows 10 and latestest Windows 11 GPO Templates , “installed” them on a Domain Controller and copied the Windows 10 GPO Templates into the central store (in the usual location of C:\Windows\SYSVOL\sysvol\<YOUR DOMAIN HERE>\Policies\PolicyDefinitions ) when we noticed something odd […]
Recently I locked down a PC to allow a customer to remote into our office and run a single app. To make it secure I made a number of firewall changes to block internet and even LAN access. The problem I have is I couldn’t recall what those changes were […]
Unless you have been living in a box, you know that Windows 11 is now generally available as a free upgrade to all those with Windows 10, but that does not mean that Microsoft has stopped development of Windows 10. Many Windows 10 PC’s cannot run Windows 11 without a […]
We recently had a very strange Windows 10 problem in which the machine would become non-responsive about 30 seconds after boot up. If we signed in quickly, we could sometimes get the desktop to load, but not always. The user told us that the last thing she had done was […]
Computer operating systems like Windows 11 and Win 10 use a lot of databases and files to keep track of settings and configurations. Sometimes those items become corrupted because: improper power down with files or system databases still open viruses or malware poorly written software overwriting important system files failed […]
If you have ever deployed an operating system in a corporate environment you will know that there are frequently problems. The typical troubleshooting technique is to read the logs but that can be daunting, so Microsoft developed a free tool to parse those error logs. I just attended a presentation […]
Did you know that if you have Windows 10 you can legally upgrade to Windows 11 right now, months before it it released. The process is quite straight forwarded: Click START, COG (settings), UPDATES AND SECURITY Join the WINDOWS INSIDER PROGRAM (bottom left menu) Select the DEV Channel (aka FAST […]
We recently created a video explaining how to setup and use the Your Phone app in Windows 10 to your PC. Shortly afterwards we received questions from a number of corporate users about problems using their corporate Office365 accounts. They received: “…That Microsoft Account doesn’t exist. Enter a different account […]
If you are using Windows 10 you no longer need to download utilities to clean the garbage off your hard drive or to figure out what folders are using the most disk space. Windows 10 Storage Sense is the free integrated disk clean up utility from Microsoft that does the […]
Many users wonder how to play MP4 on Windows 10. Or can Windows Media Player play MP4 files at all? Let’s figure it out.
If you have an Android cell phone, like my Samsung Galaxy S9, S10, S20FE you may want to be able to send / receive texts on your PC, open Android apps on your PC or make / receive phone calls on your PC, the Your Phone app is your friend: […]
We often work on old laptops to either recover data or upgrade them. This gets to a common question that we answer in the video below, does it make sense to replace the old spinning drive with a solid state drive and install a fresh Windows 10 to make the […]
If you want to backup files and folders in Windows 10, there is a free built in utility from Microsoft included names, Windows 10 Backup with File History. In the video below we explain how to set it up, how to change the advanced configuration and how to troubleshoot it. […]
If you are having problems with your printers or queues, there are several steps to take to clear the system and we will go through them in order of easiest to most difficult: 1 – Easy Print Resets Click START and type PRINTERS Click on the printer you want to […]